Cerebrate Solutions, an Online Reputation Management company, provides a 360-degree solution to build brand reputation in the digital space. A process oriented company that performs by the core concept of MONITOR-ANALYZE-ACT. We understand that listening, acknowledging and evaluating what customers opine online is key to a brand’s image and growth.
MONITOR

MONITOR

Tracking & monitoring conversations about brands across the web. Understanding sentiments for brands vis-a-vis the competitors. CRM analysts, equipped with the best tools, ready to dive into any conversation to rescue brands.
ANALYZE

ANALYZE

Analyzing conversations and deriving intelligence out of it to help form better CRM strategies. Our analysts carry out an in-depth evaluation of any opinion or complaint that matters or impacts brands.
ACT

ACT

Consumers, who take on social media, expect a response to their query or complaint within minutes. Taking real-time corrective measures, not automated replies, to respond to critical consumers with a tightly knit process is a principal competency.

WHY ORM?

Customer Relationship Management

Customer Relationship Management

Dissatisfied customers are always a concern for any brand. The situation further complicates when customers get a forum to express themselves and what could be more far-reaching than the worldwide social media! Word reaches millions of networking consumers in a flash. 
Sentiment Analysis

Sentiment Analysis

Brand criticism or opinion more often finds a lending ear with a judgmental reaction in today’s competitive economy, without waiting for the other side of the story. Clarifications hardly have an impact when the negative word has already spread out. 
Crisis Management

Crisis Management

Digital Media is a deep ocean of conversations, opinions, reviews, and criticism. It could be about anything and everything with ease of access to the net. These conversations are data which carry a lot of information that a brand could use. 
Sales Opportunities

Sales Opportunities

83% Indian consumers research online before purchasing – CONSUMER BAROMETER 2013 Powered by Google. These consumers look for reviews, offers, suggestions about a brand before purchasing.
Analytics

Analytics

Social Media Monitoring helps brands analyze a huge amount of data available about their products, services, industry, competitors, etc. This data can be used to derive intelligence about success of campaigns.
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Address :
902, Haware Infotech Park, Sector 30A,
Vashi, Navi Mumbai - 400705.

Phone :
+91 9768 135 808

Email :
connect@cerebratesolutions.in