Question 1

Why is Online Reputation Management (ORM) important for brands?

Accepted Answer

Online Reputation Management ensures a brand is protected wherever public perception is formed. From search results and reviews to social conversations and third-party platforms, ORM safeguards how a brand is seen, trusted, and evaluated before any business decision is made.

Question 2

How does ORM support business growth?

Accepted Answer

ORM directly impacts customer retention, enquiry conversion, and brand preference. By managing reviews, responses, and online narratives, brands reduce friction in the decision-making process and prevent negative content from influencing revenue outcomes.

Question 3

Do you provide 24/7 ORM support?

Accepted Answer

Yes. We provide 24/7 monitoring and response support to ensure the brand is protected at all times. Continuous coverage allows us to detect emerging issues early, respond in real time, and prevent reputation risks from escalating, regardless of time zones or platform activity.

Question 4

Is your ORM process automated or human-led?

Accepted Answer

We use advanced SaaS platforms to crawl and track data across digital channels, but reputation management is handled by trained human professionals. Technology helps us capture conversations at scale, while humans analyse context, sentiment, and intent, and take informed actions. This ensures accuracy, judgment, and brand-safe decision-making rather than automated, template-driven responses.

Question 5

Is your ORM support limited to social media platforms?

Accepted Answer

No. Our ORM coverage extends across the entire worldwide web. We monitor and manage brand presence on social media, search engines, review platforms, news sites, blogs, forums, complaint portals, and other high-impact digital touchpoints to ensure the brand is protected wherever conversations occur.

Question 6

Which industries have we proudly partnered with?

Accepted Answer

We’ve supported brands across a diverse range of industries—each with its own reputation challenges, regulatory requirements, and audience expectations. Our expertise spans Automotive, BFSI, Fintech, Healthcare, e-Commerce, Petroleum, Fantasy Sports, Education, Ed-Tech, Entertainment, FMCG, Real Estate, Interior Design, Auto Ancillary, Manufacturing, Food & Beverage, Consumer Staples, and Life Sciences.

This broad industry exposure enables us to tailor our ORM, social listening, and reputation management strategies to meet sector-specific needs with precision and impact.

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